Shipping & Returns

SHIPPING

I aim to dispatch orders within 3-5 working days. UK orders are sent by Royal Mail Tracked 48, so will take around 2–3 days from dispatch. You will receive tracking information via the email address given at checkout. 

Any international orders are posted via Royal Mail International Tracked. You may be charged customs fees or import duties. These charges are the customers responsibility and are not covered by my shipping charges.

DAMAGED ITEMS

I will replace any products that have been broken or damaged in the post. Replacements can take up to 4 weeks to be re-made and re-fired. 

RETURNS

If there is any issues with your purchase, please email me at hoodceramics@gmail.com and I will do my best to resolve it.